Bump to Blossom Returns Policy

Effective Date: 21st Auguust 2025

At Bump to Blossom, every gown is lovingly cared for so you can enjoy it stress-free. Please read our returns process below.

1. Return Timing

• Gowns must be lodged with Australia Post Express by 4pm the next business day after your booking/event.

• Use the prepaid return satchel provided.

• Please keep your lodgement receipt for tracking.

2. Condition of Returns

• Gowns must be dry, free from lose sand/dirt, makeup, and fake tan.

• Please do not wash, iron, or steam unless approved by Bump to blossom.

• Never seal damp gowns in the satchel - hang to dry first.

3. Late, Missing, or Lost Returns

• If your gown is not posted on time, your bond may be forfeited.

• If Australia Post marks a parcel as lost and tracking cannot confirm you lodged it, you are responsible for the full replacement cost.

4. Refunds & Cancellations

• Cancellations must be made at least 7 days prior to your hire date for a full refund or credit.

• Refunds are processed within 3–5 business days once your gown is returned in acceptable condition.

5. Bonds

• A refundable bond is required with each hire.

• Bonds are returned once gowns are received back on time and in good condition.

6. Non-Return & Recovery

If a gown is not returned, damaged beyond repair, or lost:

• You may be charged the full replacement value.

• Costs may be deducted from your bond.

• If unpaid, recovery through a collection agency may occur (with additional fees).

✨ We want your experience to be smooth and stress-free.

If you have any issues with your hire or return, please contact us straight away so we can help.